German Customer Support Team Leader
Riga,
Latvia
Do you speak German and have experience in Team Leadership within the call center industry? We are looking for new team leaders for our client in Riga, a FinTech project!
Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. They are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Their convergent, digital, design experiences, innovation platforms, and reusable assets connect across several technologies to deliver tangible business value and experiences to their stakeholders.
Responsibilities
- Motivate, develop and mentor team members
- Manage dips in performance
- Manage & delegate daily volumes within the team
- Conduct team huddles
- Answer and manage client queries/complaints
Must Have
- Near native German (C1+)
- Advanced English Skills (B1+)
- Computer literate with a minimum typing skill of 50 wpm with 90% accuracy
- Experience in Customer Support/Customer Relationship/Customer Service
- Excellent people management skills should have experience in previous roles
- European Union Passport (no working permit / visa assistance)
Nice to have
- Experience as a CS Team Leader
- Advanced IT knowledge
What's great in the job?
- WFO hybrid model possible
- Open for part-timers (min. 20 hrs. per week)
- No night shifts
- Expand your knowledge of various business industries
- Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.
What We Offer
Discover hyper-personalized, technology-driven, and human-centered experiences that create meaningful moments.
Perks
Paid flight and 60 days free accommodation.
Trainings
Paid startup training and professional development sessions.
Benefits
Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.
Career
Development Opportunities: Advance your skills with 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.
