German Customer Service Advisor
Sofia,
Bulgaria
This is your opportunity to work for a global leader in customer experience services, employing over 300,000 people across 40 countries. The company is renowned for transforming customer experiences and empowering its people to achieve their full potential. Those who join become part of a diverse, global team where innovation, collaboration, and personal growth are at the forefront. Employees here embark on a journey of impact, learning, and success, within a company that consistently ranks among the best in its field.
If you’re a natural communicator with a heart for service and problem solving, we want you! We’re looking for multilingual customer-focused individuals to join a global force, respected and recognised for the paramount customer care they deliver year after year.
Responsibilities
- Connect with customers through phone, email, and live chat to provide friendly, support
- Handle customer inquiries, troubleshoot and resolve queries with empathy, and efficiency
- Work closely with your colleagues to share knowledge, strategies, and insights to continuously improve service
Must Have
- (Near)native German speaking
- English Level B1+
- Good Soft Skills
- EU Citizen or right to work in Bulgaria
Nice to have
- Experience dealing with customers
What's great in the job?
- Comprehensive initial training and onboarding (fully paid)
- Continuous training and upskilling programs through our client's internal university
- Professional Development and Career Navigation programs
- Health and Wellbeing initiatives
- Relocation support if needed (accommodation and travel expenses)
- Additional perks including Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events
Customer Service Advisor
German
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position,
Relocation package.
Trainings
Fully paid initial training.
Sport Activity
Health and Wellbeing initiatives.
Additional
Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events.
