Are you passionate about delivering exceptional customer experiences and helping others do the same? We’re on the lookout for a Quality Analyst to join one of our clients in their award winning, multilingual contact centre and ensure every interaction meets the highest standards. If you're detail-oriented, love coaching, and want to make a real difference, this role could be a perfect match!

Are you fluent in German and seeking a challenging and fast-paced job as a team leader in Riga? We have great news! Get in touch with us to get started! 

 Are you a Google fan? Do you love Google products? Are you passionate about the web and new technology?

If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!

This is your opportunity to work for a leading global technology company with over 130,000 professionals across 90 countries. As a frontrunner in digital transformation, it drives technological advancements for businesses worldwide. Employees who join become part of a culture that encourages innovation, fosters continuous learning, and values the unique contributions of everyone. Careers here are filled with opportunities to lead, innovate, and make a global impact at a company that consistently ranks among the top in its industry.  

We’re looking for multilingual customer-focused individuals to join a global force, respected and recognised for the paramount customer care they deliver year after year.

What you'll be doing

• Respond professionally and with empathy to Inbound/Outbound phone calls, messaging, chat channels including urgent situations. 
• The core work of an Aircover Support Specialist is to provide excellent community support by investigating, evaluating and resolving claims for hosts and guests filling a claim under our Airbnb Host Damage Protection, Host Liability Insurance, Experience Liability Insurance.
• Focused on fully understanding policies and their rationale, while implementing those to ensure the best interest of our community is satisfied.
• Investigate, identify and escalate issues appropriately by prioritizing urgent and sensitive matters. 
• Implementation of emergency plans and ability to communicate them in an effective and sensitive manner to individuals needing support. 
• Management of cases with varying complexities involving safety concerns by using trauma informed methodology and best practices. 
• Provide exceptional Claims service for our user-facing protections such as our Host Damage Protection, Host Liability Insurance, Experience Liability insurance and other support tolls offered by Airbnb. •

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

If solving problems with a blend of creativity and tech-savviness is your vibe, we want YOU on the multilingual team of one of our clients, a respected and innovative leader at the forefront of their industry.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.